Cancellation and Refund Policy

Shipping Policy

Bildome is committed to delivering your order accurately, in good condition, and on time. Our shipping policy ensures that your items are delivered directly to your doorstep or to our delivery point. Delivery times may vary based on address and product availability, but we strive to ship all products within 2 days of order placement. Delivery typically occurs within 5 to 7 working days.

Cancellation Policy

As a customer, you can cancel your order anytime up to the cut-off time for the selected delivery slot. To cancel an order, please log in and cancel your order through our website. We will issue a refund for any payments made for the order. Please note that transaction charges may apply in case of customer-initiated cancellations.

Return Policy

Bildome’s return policy varies by product category. If you receive a damaged or defective product, please contact us within 12 hours of delivery to initiate a return.

  • Do not use or install the product if it is defective.
  • Items must be returned in their original condition, as received.

Note that we may not accept returns under the following conditions:

  • Damage caused by product misuse or abuse.
  • Accidental damage due to product failure.
  • Used or installed items.
  • Damage or defects not covered by the manufacturer's warranty.

Refund Policy

Bildome does not offer exchanges or refunds once an order has been placed. Refunds are issued only if a product is 'out of stock' or has not been shipped. Bildome is not responsible for any delay or loss of the order due to incorrect details provided by the customer (e.g., incorrect name, address, or absence at the delivery location). If re-delivery is required due to these reasons, additional costs may apply.

Return and Refund Process

To initiate a return or refund request, please contact us via email at bildomeindia@gmail.com. Include your order details, a description of the issue, and any relevant photos (if applicable).

Refunds will be processed within 15 days after the return is received and verified by our team.

Contact Us
Phone: +91 7994999990
Email: bildomeindia@gmail.com
Address: Building No. 11/426/A2, Kannamkulam BP Angadi, Thalakkad, Malappuram, Kerala, PIN: 676102